LUMIEC Co., Ltd. Airport Transfer & Chauffeur (Hire) Service Terms of Use

These Terms shall apply to any and all relationships between the Company and the User relating to the use of the Services.

Individual provisions, notices, guidelines, and other rules separately established by the Company on the Site (hereinafter the "Individual Provisions") shall constitute a part of these Terms. In the event that the provisions of these Terms differ from those of the Individual Provisions, the provisions of the Individual Provisions shall apply in priority.

In the event that a transportation contract or other individual contract between the Company and the User relating to the Services contains provisions that differ from these Terms, the provisions of such individual contract shall prevail.

The definitions of the terms used in these Terms shall be as set forth in the following items.

- "Services" means the airport transfer and chauffeur services and other passenger motor vehicle transportation services provided by the Company.

- "Site" means the corporate website operated by the Company, and all associated features thereof, including the reservation request form, the inquiry form, and the member login function.

- "Reservation Request" means the User's application to the Company for the use of transfer and other services through the forms on the Site.

- "Transportation Contract" means the contract for the provision of the Services that is formed when the Company confirms availability with respect to a Reservation Request and provides confirmation to the User.

The User may apply to the Company for the use of the Services by entering and submitting, on the reservation request form on the Site, their name, telephone number, email address, date and time of boarding, number of passengers, place of departure, destination, and other matters designated by the Company.

At the point of submission of a Reservation Request on the Site, no Transportation Contract is formed. A Reservation Request is merely an application for use, and the Transportation Contract shall be formed at the point when the Company's staff confirm availability, the feasibility of arranging a vehicle, the fare, and other matters, and separately provide confirmation to the User.

The Company does not conduct immediate online payment on the Site. The determination of the fare and the method of payment shall be separately advised in the Company's confirmation notice or estimate.

Depending on the content of a Reservation Request, the Company may request handling by inquiry (separate consultation). The Company may be unable to accept a Reservation Request due to vehicle availability or other circumstances.

The fares for the Services shall be based on the fixed-fare packages or other fares separately established by the Company, and all amounts displayed on the Site are amounts inclusive of consumption tax. The Company does not impose late-night surcharges or peak-season surcharges.

The fare includes 10 hours of use per day. In the event this is exceeded, an amount equivalent to 10 percent of the tax-inclusive fare for that day shall be charged for each hour of the excess.

For services requiring a separate fee, such as meet-and-greet at the signboard on the 1st floor of the arrival lobby of Kansai International Airport, please inquire and confirm in advance.

Payment shall be by cash, credit card, or online payment. The available payment methods will be advised in the Company's confirmation notice or estimate.

The Company shall, at the User's request, issue a receipt or a qualified invoice (Invoice).

In the event that the User wishes to cancel a Transportation Contract after its formation, or to change its content, the User shall promptly contact the Company (by telephone or email). Changes and cancellations of reservations are possible upon prior consultation with the Company.

With respect to cancellation of a Transportation Contract for reasons attributable to the User, the following cancellation fees shall be charged.

- In the event of cancellation on the day before the date of use: 50 percent of the prescribed fare

- In the event of cancellation on the day of use: 100 percent of the prescribed fare

With respect to changes to the date and time of boarding, the number of passengers, the route, or other content for reasons attributable to the User, the Company may be unable to accommodate such changes due to vehicle availability or the like, and the fare may vary depending on the content of the change.

In the event that the arrival of the boarding time is delayed due to flight delays or the like, the Company will accommodate the situation to the extent possible, such as by having the driver wait or by changing the period of use. Please consult separately regarding whether an additional fee applies in such cases.

The Company may experience delays in the operation of the Services, or may change the route, due to road traffic conditions, weather, disasters, accidents, or other circumstances.

In the event that the Company is unable to provide all or part of the Services due to force majeure not attributable to the Company, such as natural disasters, adverse weather, road closures or restrictions, accidents, labor disputes, the enactment or amendment of laws and regulations, or the guidance or orders of administrative agencies, the Company shall not be liable for such non-performance.

In the case of the preceding paragraph, the Company shall, in consultation with the User, endeavor to change the date and time of boarding or to provide other reasonable alternative arrangements.

In using the Services, the User shall not engage in any of the acts set forth in the following items.

- Acts that violate laws and regulations, or acts contrary to public order and morals

- Acts of bringing into the vehicle dangerous goods, ignitable substances, firearms, or other items the bringing of which is prohibited by law or is inappropriate from a safety standpoint

- Acts of violence, intimidation, verbal abuse, or other nuisance toward the driver or other third parties

- Acts of soiling, damaging, or destroying the vehicle, equipment, or fixtures

- Drinking alcohol, smoking, or other acts that the Company requests be prohibited within the vehicle (except where separately permitted by the Company)

- Boarding in excess of the capacity or other acts that impede safe operation

- Other acts that the Company reasonably determines to be inappropriate for the operation of the Services

In the event that the User violates the preceding paragraph, or the Company reasonably determines that there is a risk of impediment to safe operation, the Company may suspend the provision of the Services or refuse boarding. Even in such cases, the Company may charge the fares that have already accrued.

In the event that the User causes damage to the Company or a third party through the User's willful misconduct or negligence, the User shall be liable to compensate for such damage.

The User may bring baggage on board within the scope of the vehicle's loading capacity and safety constraints. In the event that the baggage is large in quantity or large in size, please consult in advance at the time of the Reservation Request or inquiry for the purpose of arranging a vehicle.

The Company declines the bringing on board of items that violate laws and regulations, dangerous goods, and other items unsuitable for transportation.

With respect to damage arising from the content, nature, or defective packaging of the User's baggage, the Company shall not be liable except in cases attributable to grounds for which the Company is responsible.

Even in the event that a delay in the boarding time or arrival time occurs due to congestion, road traffic conditions, weather, disasters, or other grounds not attributable to the Company, the Company shall not be liable for such delay.

The Company shall not be liable for damage incurred by the User arising from the acts of a third party, except in cases attributable to grounds for which the Company is responsible.

The Company exercises reasonable care with respect to the accuracy, completeness, and currency of the information posted on the Site, but does not guarantee the same.

The disclaimer provisions of the Company in this Article and elsewhere in these Terms shall not apply in cases of the Company's willful misconduct or gross negligence, or in cases where disclaimer is not permitted under the Consumer Contract Act or other laws and regulations. In such cases, the Company's liability for compensation shall be capped at the amount of the fare relating to the relevant Transportation Contract, except where otherwise provided by laws and regulations.

The copyrights, trademark rights, and other intellectual property rights relating to the text, photographs, images, videos, logos, designs, and all other content posted on the Site (hereinafter the "Content") belong to the Company or the rightful holders.

The User shall not, beyond the scope of private use or the scope otherwise permitted by laws and regulations, and without the prior written consent of the Company, use the Content by means of reproduction, reprinting, alteration, distribution, public transmission, or any other method.

The Site may contain links to websites or services operated by third parties (including social networking services, messaging services, etc.).

In providing the Services, the Company uses the services of external providers for email delivery, hosting, access analytics, and the like.

The Company shall not be liable for the content of external sites and external services operated by third parties other than the Company, or for damage incurred by the User through the use thereof. In using external sites and external services, the terms of use and privacy policies established by the respective providers shall apply.

The Company shall appropriately handle the User's personal information acquired in connection with the provision of the Services in accordance with the privacy policy separately established by the Company.

In Reservation Requests and inquiries, the Company acquires names, telephone numbers, email addresses, dates and times of boarding, numbers of passengers, places of departure, destinations, requests, and the like, and uses these for reservation handling, dispatch, communication, estimates, billing, inquiry handling, and the improvement of service quality. When the member login function is used, the Company may acquire a login ID and other information.

Except in cases based on laws and regulations and the like, the Company will not provide personal information to third parties without obtaining the prior consent of the individual. However, the Company may provide personal information to partner drivers and other subcontractors to the extent necessary for transportation arrangements.

The Site uses cookies for the purpose of access analytics. Such analytics tags are loaded only after obtaining the User's consent. The User may disable cookies through their browser settings. For details, please refer to the privacy policy.

The Company may change these Terms in cases provided for by laws and regulations and in other cases where the Company deems it necessary.

In the event of changing these Terms, the Company shall notify the content of the revised Terms and the time at which they take effect by posting on the Site or by other appropriate means.

The revised Terms shall apply from the effective time established by the Company, and if the User uses the Services on or after such time, the User shall be deemed to have agreed to the revised Terms.

The governing law for these Terms and the use of the Services shall be Japanese law.

With respect to any dispute arising between the Company and the User in relation to these Terms or the Services, the Osaka District Court shall be the court of exclusive agreed jurisdiction for the first instance.

The Japanese-language version of these Terms shall be the authoritative text. The Chinese (Traditional Character) version and the English version are translations for reference purposes, and in the event of any discrepancy with the Japanese-language version, the Japanese-language version shall apply in priority.

For inquiries regarding these Terms or the Services, please contact the point below.

- Business Operator: LUMIEC Co., Ltd. (Representative Director: Cui Wei)

- Head Office Location: 1-4-5-608 Azuchimachi, Chuo-ku, Osaka-shi, Osaka

- Telephone: 090-9623-7128 (Reception hours: 9:00-20:00)

- Email: lumiecr@gmail.com

- Business hours: 9:00-20:00 (Open all year round)