FAQ
Frequently Asked Questions
We have compiled the questions we most often receive from our customers regarding reservations, payment, and use of our service on the day.
Q.Can I change or cancel my reservation? Will there be any charges?
A.Changes and cancellations after booking are possible. Please first contact us by phone (090-9623-7128 / reception hours 9:00–20:00) or by email (lumiecr@gmail.com) to discuss. Please note that for cancellations, a cancellation fee of 50% applies for notice given the day before, and 100% for notice given on the same day. In some cases we may be able to accommodate a change of date and time, so we would appreciate it if you could contact us as early as possible.
Q.What payment methods are available?
A.Payment is accepted by cash or credit card. All prices are shown tax-included, with no late-night or peak-season surcharges. Please note that an application made on this website is a “reservation request,” and payment is not processed on the spot. Details regarding payment will be provided by our staff after availability has been confirmed.
Q.Can you issue a receipt or an invoice?
A.A receipt can be issued. Please let us know if you would like one. We also support the issuance of qualified invoices, so if you have any specific requirements for the addressee name or the description, letting us know in advance will allow us to prepare it smoothly.
Q.Can you provide a child seat?
A.We provide child seats in two sizes. You can choose according to your child's age (in months) and physical build, so please let us know your child's age and other details together with the number of passengers when making your reservation. As quantities may be limited, we kindly ask that you consult with us in advance.
Q.I have a lot of luggage. Can you accommodate this?
A.We can accommodate large amounts of luggage. If you have several suitcases or large items of luggage, please let us know in advance when making your reservation. We will arrange an appropriate vehicle according to the number of passengers and the amount of luggage, so please consult with us first.
Q.Can multiple people ride together (shared ride)?
A.Riding together and shared rides with multiple passengers are possible. We will make arrangements according to your requirements, such as the number of passengers and stopover locations, so please consult with us together with your departure point and destination. Please note that our guidance may vary depending on the vehicle's passenger capacity and the amount of luggage.
Q.I cannot speak Japanese. Which languages do you support?
A.We support three languages: Japanese, Chinese (Traditional), and English. This website can also be viewed in these same three languages, so please feel free to send us your inquiries and reservations in the language of your choice.
Q.Can the driver communicate in foreign languages?
A.The driver can also communicate in Japanese, Chinese, and English. You can use our service with peace of mind regarding communication on the day, whether for airport transfers, sightseeing, or otherwise. If you would like to be assisted in a particular language, please let us know when making your reservation.
Q.What happens if my flight is delayed?
A.In the event of a flight delay, we will respond either by having the driver wait until your arrival or by changing the pickup time. If you can share your flight information with us, we will adjust flexibly according to the situation. Please note that meeting you with a name board at the sign board on the 1F arrival lobby of Kansai Airport incurs an additional charge, so please contact us if you would like this service.